ISLAMABAD (APP) - Making a transaction from Auto Teller Machines (ATMs) is no less than nightmare for the people of twin cities, as faulty ATMs of National Bank Pakistan are causing hardships and inconvenience to the users. ATMs, considered a great solace for the consumers in need of handy cash, have in fact became a source of nuisance, as most of them remain out of order, especially in the first 10 days of each month. Illyas Khan, who visited various ATMs told this scribe that NBP's ATMs installed at Aabpara Market, Melody Market, Super Market and at G-9 Markaz mostly remained out of order. He said he even could not make transaction from ATMs of other banks through NBP's machines at its main server link was switch down. Another customer, Azmat Ali said NBP's ATMs at Aabpara and G-9 Markaz were not in order for the last few months. "Bank authorities seldom pay heed to the complaints of the customers and the messages like "Out of cash,' 'Sorry for inconvenience,' 'ATM is closed for maintenance work,' 'Link is down,' 'Please wait, 'We are removing the problem,' 'Service is not available,' and 'Your transaction could not be completed due to software problem' are often seen flashing on the screen of the ATMs," he added. Irfanullah Khan said people from the salaried class were mostly affected by non-operating ATMs. After the introduction of ATM cards, most of the people, especially salaried class use this service for withdrawal of their salaries to save time and avoid using cheques, he added. When contacted, Regional Operation Chief Chaudhry Muhammad Riaz said the NPB was taking steps for the provision of quality service to its customers. He claimed they responded promptly to the complaints of the customers, however sometimes due to technical faults their ATMs could not transact. He said currently they have over 150,000 account holders adding that around 36,000 pensioners were also being facilitated in the federal capital alone. Riaz said a proposal has been sent to the head office for installing another ATM at Melody branch to further facilitate the customers. He said the machines usually go out of order for two reasons either when software problem confronts the system, or when (PTCL link drops down. All the machines function with PTCL network that connects them with one another. Riaz said sometime a currency note also stucks inside the machine, disrupting its functioning. Moreover, the - dispenser may also stop counting notes, which also halts the machine.