Islamabad - The inaugural meeting for evolving redressal mechanism for the overseas Pakistanis in federal government agencies was held here on Friday at the Wafaqi Mohtasib Secretariat.

The meeting was presided over by Federal Ombudsman Salman Faruqui, which took decisive steps for the redressal of complaints of over 7 million Pakistanis residing in about 70 countries across the world. The meeting was informed that keeping in view the importance of overseas Pakistanis in the country’s economy, the federal ombudsman has decided to appoint senior Advisor (Law), Hafiz Ahsan Ahmed Khokhar, as the grievance commissioner for the overseas Pakistanis.

The meeting noted with concern that despite the valuable contribution by the overseas Pakistanis their genuine individual and collective grievances against the federal agencies are not being heard in a proper manner.

Therefore, the meeting decided that every ministry/agency of the federal government dealing with the issues of the overseas Pakistanis should present their presentations to the Wafaqi Mohtasib Secretariat for their working and evolving internal redressal mechanism for the resolution of the overseas Pakistanis within three weeks.

The meeting also recommended that every ministry/agency should also appoint a focal person, develop an independent web page for overseas Pakistanis, establish a desk dealing with overseas Pakistanis issues and establish an online complaints registration system in their departments.

Among others, the meeting was attended by Muhammad Zahid Mustafa,  Deputy Secretary m/o Overseas Pakistanis & Human Resource Development, Mastaeen Ahmed Alvi, Deputy Secretary M/O Information, Broadcasting and National Heritage, Muhammad Ghawas, Director (IT) Associated Press of Pakistan Corporation and Mushtaq Ahmed, Joint Secretary (Admn) M/O Parliamentary Affairs.