ISLAMABAD - The airport manager of Benazir Bhutto International Airport (BBIAP), Islamabad, on Tuesday submitted a detailed report regarding inconvenience caused to the passengers due to mishandling of baggage on conveyor belt. A three-member bench headed by Justice Mian Shakirullah Jan, Justice Jawwad S Khawaja and Justice Khilji Arif Hussain heard the case. Justice Jawwad S Khawaja on his return from Canada took notice of the lapses of CAA. The chairman Civil Aviation Authority, Karachi, the Airport Manager, Civil Aviation Authority Benazir Bhutto International Airport, Islamabad, and the chairman Overseas Pakistanis Foundation, Islamabad, were issued notice and the CAA directed to furnish detailed report about the steps taken in smooth handling of the luggage and also the treatment of Overseas Pakistanis not only at the Islamabad airport but also at all the airports in the country. According to the report, submitted by Airport Manager CAA BBIAP Islamabad Asghar Fahim Khattak, the CAA has taken and is taking all possible measures to ensure smooth and safe handling of the passengers, especially Overseas Pakistanis, along with their luggage at all the airports of the country and will improve the existing arrangements so that such kind of incidents do not take place again. The report mentioned that soon after the incident the matter was investigated at an appropriate level and the ground-handling agency, who was supposed to take care of the passengers and their luggage at the time of flights arrival was called in the office and a warning letter dated 29th June, 2011 was issued to both the agencies - Qatar Airlines and M/S Royal Airport Services. Similarly, all the facilitation staff of CAA has also been directed to ensure their presence in the lounge during operations and no stone should be left unturned to facilitate the passengers, especially Overseas Pakistanis. It said that DG CAA had also taken serious note of the incident and directed the concerned wings to take all possible and immediate measures to facilitate all the passengers and steps to be taken to handle the luggage smoothly. The CAA has already provided counters to the Ministry of Overseas Pakistanis for the assistance of Overseas Pakistanis coming from abroad. Such counters with the staff of the ministry are available at every major airport. The hearing was adjourned for two weeks.