ISLAMABAD - Apropos to a news item titled “Telecom revenue goes up but service level down”, which appeared in “The Nation” on April 4, 2016, it may be clarified that Pakistan Telecommunication Authority (PTA) has been entrusted with the responsibility to ensure the provision of high quality telecom services to the people. To maintain the performance standards, mobile operators are required to carry out quality of service analysis of their respective networks and submit detailed reports to PTA, in compliance to their license terms and conditions.

PTA carries out Quality of Service (QoS) survey in major cities of Pakistan and issues directions for improvement after analysis of the results. Recently PTA has conducted a comprehensive Quality of Service (QoS) Survey of 2G and Next Generation Mobile Services (NGMS) in Islamabad, Rawalpindi and Peshawar to check voice and NGMS QoS as per the required standards. QoS Survey is in progress in other cities of Pakistan. During the survey, NGMS services of Mobilink, Telenor Ufone and Zong were tested whereas voice and SMS services of all the mobile operators were checked.

Voice Services of all mobile operators were also tested to check Availability of Services, Congestion, Drop Call Rate, Call Connection Time and Voice Quality. Results of the survey revealed that service availability and voice quality for all the mobile operators is as per the required standards. Short Message Service (SMS) of mobile operators was tested for SMS successful delivery and that the SMS is received within a specified time. All mobile operators are delivering SMS earlier than the standard delivery time.

It is further clarified that complaints related to quality of service received by PTA are 62 in the first quarter (January - March) of 2016 against 26 Million 3G/4G subscribers meaning thereby approximately 2 complaints are made per million subscribers which are negligible. Some of the complaints out of this small number are during the period when subscribers were at roaming in the remote areas.

However, the Authority is making all out efforts to ensure that subscribers get better telecom services across the country.