PESHAWAR - Chief Minister Khyber Pakhtunkhwa Pervez Khattak has said that every week three ministers, including minister of health and education, would visit one district of the province to hear public complaints directly and redress them on the spot.

He also directed that all MPAs, and heads of all tiers of local governments must chalk out effective mechanism at district level for checking performance of the devolved departments as well as schools, hospitals and other services facilities in their respective districts and also take measures to redress complains against such institutions.

Responding to various phone calls in his Complaint Cell at the CM Secretariat on Monday, the chief minister told that village councilors had already been directed to keep vigilance over education and health institutions as well as district departments to check their service delivery and performance and inform concerned forum if they find any wrongdoing in them.

He, however, directed that all PMAs and district and tehsil nazims should also be involved in this vital task and they all should devise a comprehensive joint strategy for monitoring the devolved departments and services facilities in order to ensure up to the mark performance thereof.

The Chief Minister Complaint Cell chairman was also present on this occasion who also briefed the CM on working system of the cell.

Chief Minister Pervez Khattak on this occasion told that a welfare city would be established on Cherat road for the poor, orphans and special children wherein they will be provided with free education, health, shelter, sports and other necessary facilities free of cost. He also asked the Chairman Complaint Cell to take up his proposal for provision of welfare facilities to the destitute with the Minister for Social Welfare.

The chief minister also met with a complainant family, which was present there and helped by the Complaint Cell for recovery of their grabbed property’s amounting to Rs10.1 million from brother of their deceased family head after 25 years.  The CM assured that the Complaint Cell will take necessary action for recovering the remaining amount of Rs0.4 million from the respondents. He also listened to the other complainants present in the cell and issued orders for solving their problems. He directed the complaint cell to also seek help from the Right to Information and Right to Services Commission for checking genuine complaints regarding government departments and send them to relevant departments for redressal.