LAHORE - Capital City Police Officer Muhammad Amin Wains has said the establishment of complaint management system in Punjab capital city is a step forward towards reforming the police in the province.

The CCPO said that state-of-art Operation Rooms are set up in three police divisions of Lahore to monitor the crime incidents in each police division.

These rooms are equipped with latest CCTV cameras, which would help police monitor all important roads and police headquarters. This initiative will also help police check the movement of mobile units on city roads and the working of policemen in every police station.

The city police chief stated this yesterday while talking to journalists at the Operations Room set up in the Model Town police division. The officer further said that well-trained and educated policemen are appointed as Admin Officers across the metropolis to help and guide the visitors in police stations.

DIG (Operations) Dr Haider Ashraf told journalists that the operation rooms were established with the help of Punjab Information and Technology Board. The DIG said that the newly-established operation rooms are working like “nerve centers” and each complaint is registered in the complaint management system.

Haider Ashraf said that they were monitoring the working of policemen, their attitude with the visitors, and each complaint received at police station from these centers to check the performance of admin officers and station house officers.